Refund policy

Return and Refund Policy

Last updated: October 17, 2026

We want you to love Renavo. If something isn't right with your order, here's how we'll make it right.

RETURNS

Unopened products: You can return unopened, unused Renavo within 30 days of delivery for a full refund of the product price. Items must be in their original, sealed packaging.

Opened products: Because Renavo is a dietary supplement that you consume, we can't accept returns of opened pouches or stick packs. This protects the safety and quality of every product we ship.

How to start a return: Email us at support@renavodrinks.com with your order number and the item you'd like to return. We'll reply with return instructions and the return address. Please don't send items back without contacting us first.

Return shipping: You're responsible for return shipping costs unless the return is due to our error, such as a damaged, defective or incorrect item. Original shipping charges are non-refundable.

DAMAGED, DEFECTIVE OR INCORRECT ORDERS

If your order arrives damaged, defective or incorrect, email us within 7 days of delivery at support@renavodrinks.com with your order number and a photo of the issue. We'll send a replacement or issue a full refund, including shipping, at no cost to you. You won't need to send the item back.

SUBSCRIPTIONS

You can skip, change or cancel your subscription anytime by logging in to your account, with no fees. Changes and cancellations must be made before your next order processes to apply to that order.

Subscription orders that have already been processed or shipped follow the same return rules above. If you were charged for a renewal after canceling on time, contact us and we'll refund that charge in full.

REFUNDS

Once we receive and inspect your return, we'll email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 5 to 10 business days. Depending on your bank or card issuer, it may take a few extra days for the refund to appear.

For subscription orders, we refund the amount you paid for the product. Free shipping on subscription orders is a subscriber benefit and is not charged or deducted from your refund.

If you haven't received your refund after 10 business days, please contact us at support@renavodrinks.com.

EXCHANGES

We don't offer direct exchanges. If you'd like a different format, such as switching from the pouch to stick packs, return the unopened item for a refund and place a new order, or update your subscription in your account.

CONTACT US

Renavo LLC
Email: support@renavodrinks.com
Questions about your order? We're happy to help.